Return and Exchange Policies:
All items must meet your approval or your purchase price (less shipping) will be refunded. If you're not happy with your item you must notify us within three days of receipt. If we sent you the wrong item, or a defective item, then we will reimburse the shipping charges, otherwise customer is responsible for all shipping costs.
We reserve the right to charge a 20% restocking fee. We reserve the right not to accept items for refund.
Steps to Return or Exchange items:
1) Contact us first, either by email or livechat. We must be contacted within 3 days of receipt.
2) Return the item(s) in original condition in original shipping packaging and box within within 10 days. After 10 days, returns will be refused. Returns must include a copy of your invoice and a statement of your desire for a prompt refund, credit or replacement.
3) Failure to follow these steps will result in:
a) We will charge a 20% restocking fee on returns and issue store credit.
b) We will not send a requested exchange, instead we will issue a store credit minus 20% restocking fee.
For customized items
Because all of our uniforms and some hats are custom made returns will not be accepted, if in the case of extreme circumstances please contact our online customer support center as quickly as possible, and make sure to have photo verification of the product in question, as well as the valid order number, and customer name. We will evaluate the case and issue a Return Authorization if the case is approved for a valid return. After7 days upon delivery of the product or After 14 days the product has shipped, whichever is shorter, it will no longer be an option to return the product.
Please note that we are not responsible for any dissatisfaction with sizes caused by the buyer leaving wrong sizes in the corresponding fields, or selecting the wrong general size.
Please note that during the returning or exchanging process, the sender will be responsible for the shipping fee. Which means the customer is responsible for the shipping fee for returning the product to us, and we will be responsible for the shipping when returning the product to the customer.
Refund amounts will be determined by the situation of the return process. Returns once the tailoring or crafting process have been started will only be available to up to 70% of the cost of the product. This includes but is not limited to damage or issues that are determined to be out of our control through the shipping process.